Policies
Shipping & Returns
Everything you need to know about delivery and our satisfaction guarantee.
Free Shipping
On orders over $150
2-3 Week Delivery
Made-to-order quality
30-Day Returns
Hassle-free process
Secure Packaging
Arrives in perfect condition
Delivery
Shipping Information
1Processing Time
All orders are made-to-order to ensure you receive the freshest, highest-quality extensions. Standard processing time is 2-3 weeks. You'll receive a confirmation email when your order ships with tracking information.
2Shipping Rates
Domestic (United States):
- Orders over $150: Free standard shipping
- Orders under $150: $9.95 flat rate
- Expedited shipping available at checkout
International:
- Canada: Starting at $15.95
- UK/Europe: Starting at $25.95
- Australia/New Zealand: Starting at $29.95
Note: International orders may be subject to customs duties and taxes.
3Rush Orders
Need your extensions for a special event? Contact us to discuss rush processing options. Additional fees may apply.
Satisfaction Guaranteed
Return Policy
30-Day Satisfaction Guarantee
We want you to love your extensions. If you're not completely satisfied, you may return your purchase within 30 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, your extensions must be:
- Unused, unworn, and unaltered
- In original packaging with all tags attached
- Returned within 30 days of delivery date
Please note: Extensions that have been worn, washed, cut, colored, or altered cannot be returned for hygienic reasons.
How to Start a Return
- 1Email us at returns@manehaevn.com with your order number
- 2We'll send you a return authorization and shipping instructions
- 3Pack your extensions securely in the original packaging
- 4Ship your return within 7 days of receiving authorization
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Damaged or Defective Items
If your extensions arrive damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost.
Questions?
Our customer service team is here to help. Reach out any time at hello@manehaevn.com or call (555) 123-4567.